The owner of Griffin Atlas, Inc., in St. Louis, Missouri, Kevin Griffin leverages more than a decade of leadership experience to oversee investments in the service and distribution industries. Over the years, Kevin Griffin has demonstrated a strong ability to manage operations in St. Louis and various countries while improving profitability and operational efficiency.
There are several key ways business leaders can improve operational efficiency:
- Implement Mobile Technology: Employees and leaders are not always in the same location, but they can easily communicate through mobile technology. Apps, communication tools, and other mobile options help everyone at a company quickly collaborate and find answers to questions without delays.
- Streamline Customer Service: When a customer service department is disorganized, service requests and complaints frequently get lost. This results in annoyed customers that cost more money and time to keep them satisfied. A streamlined customer service system notifies business leaders when requests are not fulfilled within 24 hours, minimizing complaints and keeping them more organized.
- Outsource IT Tasks: Instead of having employees manage network security or IP communications, companies should outsource such tasks to a managed service provider. These professionals have more knowledge of the technology and are capable of fixing issues with minimal disruption to the workday.
- Hold Regular Meetings: Regular meetings are a great way to ensure employees are all on the same page in terms of what needs to be handled. It also allows leaders to keep track of how certain projects are progressing and adjust deadlines as needed. Beyond that, meetings give employees and leaders the chance to discuss and solve different issues.
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